Continuity management (COPL)
The provision of service continuity planning and support. This includes the identification of information systems that support critical business processes, the assessment of risks to those systems’ availability, integrity and confidentiality and the coordination of planning, designing, testing and maintenance procedures and contingency plans to address exposures and maintain agreed levels of continuity. This function should be performed as part of, or in close cooperation with, the function that plans business continuity for the whole organisation.
Level 4 Provides input to the service continuity planning process and implements resulting plans.
Level 5 Owns the service continuity planning process and leads the implementation of resulting plans. Coordinates the identification by specialists across the organisation of information and communication systems that support the critical business processes, and the assessment of risks to the availability, integrity and confidentiality of those systems. Evaluates the critical risks associated with these systems and identifies priority areas for improvement. Coordinates the planning, designing, testing of maintenance procedures and contingency plans to address exposure to risk and ensure that agreed levels of continuity are maintained.