Systems installation/decommissioning (HSIN)
The installation, testing, implementation or decommissioning and removal of cabling, wiring, equipment, hardware and appropriate software, following plans and instructions and in accordance with agreed standards. The testing of hardware and software components, resolving malfunctions found and recording the results. The reporting of details of hardware and software installed so that configuration management records can be updated.
Level 1 Following agreed procedures, performs simple installations, replaces consumable items, checks the correct working of installation, documents and reports on work done.
Level 2 Installs or removes hardware and/or software, using supplied installation instructions and tools. Conducts tests and corrects malfunctions, calling on help from more experienced colleagues if required. Documents the results in accordance with agreed procedures. Assists with the evaluation of change requests. Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
Level 3 Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to client. Conducts tests, corrects malfunctions and documents the results in accordance with agreed procedures. Reports the details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Provides assistance to users in a professional manner following agreed procedures for further help or escalation of request. Maintains accurate records of user requests, contact details and outcome. Contributes to the development of installation procedures and standards.
Level 4 Undertakes routine installations and de-installations of items of hardware and/or software. Takes action to ensure that targets are met within established safety and quality procedures, including, where appropriate, handover to client. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure that best use is made of available assets and to maintain or improve the installation service.
Level 5 Takes responsibility for installation projects, providing effective team leadership, including information flow to and from the customer interface during project work. Develops and implements quality plans and method statements. Monitors effectiveness of installation and ensures that appropriate recommendations for change are made.