Business process testing (BPTS)
The planning, design, management, execution and reporting of business process tests and usability evaluations. The application of evaluation skills to the assessment of the ergonomics, usability and fitness for purpose of defined processes. This includes the synthesis of test tasks to be performed (from statement of user needs and user interface specification), the design of an evaluation programme, the selection of user samples, the analysis of performance and inputting results to the development team.
Level 4 Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and reports test results. Uses test plans and outcomes to specify user instructions.
Level 5 Designs and manages tests of new/updated processes. Specifies test environment for whole lifecycle testing (e.g. using a model office concept). Manages the selection/creation of relevant scenarios for testing and ensures that tests reflect realistic operational business conditions. Ensures that tests and results are documented, reported to stakeholders and are available for specification of user instructions.
Level 6 Is responsible for organisational commitment to high standards in human factors. Specifies ergonomics standards and methods to meet organisational objectives. Sets the policy and standards for business process testing. Manages the design and execution of business process tests, usability evaluations, network and business trials, confidence tests.