Benefits management (BENM)
Monitoring for the emergence of anticipated policy benefits (typically specified as part of the business case for a change programme or project). Action (typically by the programme management team) to optimise the business impact of individual and combined benefits.
Level 5 Identifies mechanisms by which benefits can be delivered and measured and plans to activate these mechanisms at the required time. Monitors outcomes against what was predicted in the business case and ensures that operational managers and staff are informed and involved throughout the change programme and fully prepared to exploit the new operational business environment once it is in place. Coordinates personnel from different disciplines and with different viewpoints and leads activities required in the realisation of the benefits of each part of the change programme.
Level 6 Promotes the change programme vision to staff at all levels of the business operation, brings order to complex situations and keeps a focus on business objectives. Works with senior people responsible for the line business operation to ensure that maximum improvements are made in the business operations as groups of projects deliver their products into operational use. Maintains the business case for funding the programme and confirms the continuing business viability of the programme at regular intervals.