Relationship management
Stakeholder relationship management (RLMT)
The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.
Level 5 Develops and manages one or more defined communication channels and/or stakeholder groups. Initiates communications between stakeholders, acting as a single point of contact for defined groups. Facilitates open communication and discussion between stakeholders. Captures and disseminates technical and business information. Facilitates the business change decision-making processes and the planning and implementation of change.
Level 6 Initiates and influences relationships with and between key stakeholders. Acts as a single point of contact for senior stakeholders and influencers. Supports effective business change by building relationships with and between senior strategists, planners, designers and operational business partners. Initiates procedures to improve relations and open communications with and between stakeholders. Initiates and has management oversight of processes to manage and monitor relationships including lessons learned and the feedback loop to and from business change teams.