Change management (CHMG)
The management of all changes to the components of a live infrastructure, from requests for change (RFC) through to implementation and review, to support the continued availability, effectiveness and safety of the infrastructure.
Level 3 Develops, documents and implements changes based on RFC. Applies change control procedures.
Level 4 Assesses, analyses, develops, documents and implements changes based on RFC.
Level 5 Develops implementation plans for dealing with more complex requests for change, evaluates risks to the integrity of the infrastructure inherent in proposed implementations, seeks authority for those activities, undertakes review of effectiveness of change implementation, suggests improvement to organisational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on RFC.
Level 6 Sets the organisation’s policy for the management of change in live services and ensures that the policy is reflected in practice.