Capacity management (CPMG)
The management of the capability and functionality of hardware, software and network components to meet current and predicted needs in a cost-effective manner. This will include dealing with both long-term changes and short-term variations in the level of demand.
Level 4 Monitors infrastructure capacity and initiates actions to resolve any shortfalls according to agreed procedures.
Level 5 Drafts and maintains policy, standards and procedures for infrastructure capacity management. Ensures the correct implementation of standards and procedures. Reviews information systems to identify any capacity issues and specifies any required changes.
Level 6 Develops strategies for providing sufficient infrastructure capacity to meet business needs. Ensures that the policy and standards for capacity management are fit for purpose and current and are correctly implemented. Reviews new business proposals and provides specialist advice on capacity issues.