Supplier relationship management (SURE)
On behalf of a client organisation, the sourcing and management of external suppliers to ensure successful delivery of products and services.
Level 3 Acts as the routine contact point between organisation and supplier. Collects and reports on supplier performance data.
Level 4 Monitors supplier performance, collects performance data and investigates problems. Resolves or escalates problems.
Level 5 Maintains a broad understanding of the commercial IT environment, how the organisation sources, deploys and manages external partners and when it is appropriate to use in-house resources. Develops and manages contracts with suppliers to meet key performance indicators and agreed targets. Is responsible for the liaison between the organisation and designated suppliers. Ensures that supplier performance is properly monitored and regularly reviewed. Advises on policy and procedures covering the selection of suppliers, tendering and procurement.
Level 6 Influences policy and procedures covering the selection of suppliers, tendering and procurement. Deploys highly developed commercial skills to source and manage external partners, engaging with professionals in other related disciplines (e.g. procurement specialists, lawyers) as appropriate. Is responsible for the management and maintenance of the relationship between the organisation and the supplier. Is well acquainted with the key performance indicators and contractual obligations and publishes performance and service improvement results. Leads regular review meetings for major contracts and suppliers. Contributes to, or is responsible for, negotiation of major contracts.
Level 7 Develops and deploys mechanisms that lead to positive relationships between the business and suppliers and is responsible for the overall management and development of the commercial relationships. Is the ultimate point of escalation for issues or problems. Determines policy and procedures covering the selection of suppliers, tendering and procurement. Is responsible for deployment and review of acquisition processes, and for negotiating major contracts.