Quality
Quality management (QUMG)
The management of, or provision of advice on, the application of appropriate quality and/or environmental management and process improvement techniques to any aspect of a function or process. The achievement of, and maintenance of compliance to, national and international standards, as appropriate.
Level 5 Advises on the application of appropriate quality and/or environmental management techniques. Facilitates improvements to processes by changing approaches and working practices, typically using recognised models.
Level 6 Prioritises areas for quality and/or environmental improvement in the light of the strategy, wider business objectives and advice from colleagues. Initiates the application of appropriate quality management techniques in these areas. Initiates improvements to processes by changing approaches and working practices, typically using recognised models. Achieves and maintains compliance against national and international standards, as appropriate. Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services, by examination of the root causes of problems.
Level 7 Sets the quality strategy, for approval and adoption by business management. Measures the achievement of the quality policy in terms of meeting the organisation’s needs and objectives and reviews it as necessary. Plans, resources (either directly or indirectly) and monitors the internal quality audit schedule. Defines and reviews quality and environmental systems. Ensures that adequate technology, procedures and resources are in place to support the quality system.