Quality assurance (QUAS)
The process of ensuring that the agreed quality standards within an organisation are adhered to and that best practice is promulgated throughout the organisation.
Level 3 Uses appropriate methods and tools, in the development, maintenance, control and distribution of quality and environmental standards. Makes technical changes to quality and environmental standards, according to documented procedures. Distributes new and revised standards.
Level 4 Investigates and documents the internal control of specified aspects of automated or partly automated processes and assesses compliance with the relevant standard. Takes responsibility for the control, distribution and filing of quality standards. Creates procedures and standards, according to documented processes. Identifies changes required to quality and/or environmental standards as a result of an audit or changes to current practice and takes responsibility for ensuring that they are made.
Level 5 Undertakes communication and training activities to update and refresh colleagues’ knowledge on quality standards and the implication of revisions. Uses quality standards to review past performance and plan future activities. Identifies opportunities for maintaining and updating quality standards in the light of emerging best practice. Monitors and reports on the outputs from the quality assurance and audit processes. Advises on the development, maintenance, control and distribution of quality and environmental standards and ensures that this process supports organisational objectives.
Level 6 Develops organisational commitment to ongoing quality and environmental improvement by ensuring that the quality assurance process is robust and is based on the best industry practice. Considers implications of emerging technological developments, economic and social trends, etc. Reviews the audit process to ensure that it continues to meet needs of the standards.