Business change
Business change management
Business analysis (ANAL)
The methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based. The definition of requirements for improving any aspect of the processes and systems and quantification of potential business benefits. The creation of viable specifications and acceptance criteria in preparation for the construction of information and communication systems.
Lvel 3 Investigates operational requirements and problems, contributing to improvements in automated and non-automated components of new or changed processes. Assists in defining acceptance tests for automated systems.
Level 4 Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Works with clients/users in defining acceptance tests.
Level 5 Takes responsibility for investigative work to determine requirements and specify effective business processes, through improvements in information systems, data management, practices, procedures, organisation and equipment. Applies and monitors the use of required modelling and analysis tools, methods and standards. Conducts investigations at a high level for strategy studies, requirements specifications and feasibility studies. Defines, plans and justifies (in business terms) projects to develop/implement automated and non-automated components of new or changed processes.
Level 6 Takes full responsibility for business process analysis within a significant segment of an organisation where the advice given and decisions made will have a measurable impact on the profitability or effectiveness of the organisation. Establishes the contribution that technology can make to business objectives, defining strategies, drawing up requirements specifications, conducting feasibility studies, producing high-level and detailed business models, preparing business cases, overseeing development and implementing solutions, taking into account as necessary any implications of systems considered. Guides senior management towards accepting change brought about through process automation.