Service provision
Infrastructure
Configuration management (CFMG)
The systematic management of information relating to the documentation, software, hardware and firmware assets of an organisation. This will involve identification and appropriate specification of all configuration items (CIs). Required information will relate to storage, access, problem reporting and change control of CIs. Application of status accounting and auditing, often in line with acknowledged external criteria such as ISO 9000, throughout all stages of the CI life history.
Level 3 Applies tools, techniques and processes for administering information (such as the tracking and logging of components and changes) related to CIs.
Level 4 Administers CIs and related information. Applies tools, techniques and processes for administering CIs and related information, ensuring protection of assets and components from unauthorised change, diversion and inappropriate use.
Level 5 Manages CIs and related information. Applies and maintains tools, techniques and processes for managing CIs and ensuring that related information is complete, current and accurate.
Level 6 Manages CIs and related information. Investigates and implements tools, techniques and processes for managing CIs and ensuring that related information is complete, current and accurate.