Skills Framework for the Information Age

This is the Skills Framework for the Information Age, the world’s most popular way of describing the professional skills needed by IT people.

These definitions of skills and levels are the product of a collaborative effort by many organisations that provide and use IT products and services. Licence to use SFIA for your internal, non-commercial use is free of charge. See the licence terms page.

Category	Subcategory	Skill
Strategy and architecture	Information strategy	Corporate governance of IT
		Information management
		Information systems co-ordination
		Information policy formation
		Information security
		Information assurance
		Information analysis
		Information content publishing
	Advice and guidance	Consultancy
	Advice and guidance	Technical specialism
	Business/IT strategy and planning	Research
		Innovation
		Business process improvement
		Enterprise architecture
		Business risk management
	Technical strategy and planning	Solution architecture
		Emerging technology monitoring
		Continuity management
		Software development process improvement
		Network planning
		Methods and tools
Business change	Business change implementation	Portfolio management
		Programme management
		Project management
	Business change management	Business analysis
		Business process testing
		Change implementation planning and management
		Organisation design and implementation
		Benefits management
		Business modelling
	Relationship management	Stakeholder relationship management
Solution development and implementation	Systems development	Systems development management
		Data analysis
		Requirements definition and management
		Systems design
		Network design
		Database/repository design
		Programming/software development
		Safety engineering
		Information content authoring
		Testing
	Human factors	Systems ergonomics
		Usability requirements analysis
		Usability evaluation
		Human factors integration
	Installation and integration	Systems integration
		Porting/software integration
		Systems installation/decommissioning
Service management	Service strategy	IT management
	Service strategy	Financial management for IT
	Service design	Capacity management
		Availability management
		Service level management
	Service transition	Configuration management
		Change management
		Release management
	Service operation	System software
		Security administration
		Radio frequency engineering
		Application support
		IT operations
		Network control and operation
		Database administration
		Network support
		Problem management
		Service desk and incident management
Procurement & management support	Supply management	Procurement
	Supply management	Supplier relationship management
	Quality management	Quality management
		Quality assurance
		Quality standards
		Compliance review
		Safety assessment
		Technology audit
	Resource management	Programme and project support office
		Asset management
		Client services management
		Professional development
		Resourcing
	Learning and development	Learning and development management
		Learning resources creation and delivery
		Education and training delivery
Client interface	Sales and marketing	Marketing
	Sales and marketing	Selling
	Client support	Account management
	Client support	Sales support

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Skills Framework for the Information Age