SFIA Skill
IT Operations ITOP
The operation of the IT infrastructure (typically hardware, software, information stored on various media, and communications) required to deliver and support properly-engineered IT services and products to meet the needs of a business. Includes preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, and the monitoring of performance of systems and services in relation to their contribution to business performance.
IT Operations: Level 4
Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of maintenance and installation work. Identifies operational problems and contributes to their resolution. Provides appropriate information to specialists, users and managers.
IT Operations: Level 3
Carries out agreed operational procedures. Contributes to the implementation of maintenance and installation work. Identifies operational problems and contributes to their resolution.
IT Operations: Level 2
Carries out agreed operational procedures of a routine nature. Contributes to maintenance, installation and problem resolution.
IT Operations: Level 1
Contributes, under instruction, to system operation.