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The purpose of SFIA
How SFIA works
How SFIA is used
Levels of responsibility
Skills
Strategy & architecture
Business change
Solution development and implementation
Service management
Service strategy
Service design
Service transition
Service operation
System software
Security administration
Radio frequency engineering
Application support
IT Operations
Network control and operation
Database administration
Network support
Problem management
Service desk and incident management
Procurement & management support
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Skills A to Z
Moving to SFIA 4
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Service management
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Service operation
SFIA Subcategory
Service operation
System software
Security administration
Radio frequency engineering
Application support
IT Operations
Network control and operation
Database administration
Network support
Problem management
Service desk and incident management
