SFIA Skill
Change management CHMG
The management of change to the service infrastructure including service assets, configuration items and associated documentation, be it via request for change (RFC), emergency changes, incidents and problems, so providing effective control and mitigation of risk to the availability, performance, security and compliance of the business services impacted.
Change management: Level 6
Sets the organisation's policy for the management of change in live services and test environments, and ensures that the policy is reflected in practice.
Change management: Level 5
Develops implementation plans for dealing with more complex requests for change, evaluates risks to integrity of infrastructure inherent in proposed implementations, seeks authority for those activities, reviews the effectiveness of change implementation, suggests improvement to organisational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.
Change management: Level 4
Assesses, analyses, develops, documents and implements changes based on requests for change.
Change management: Level 3
Develops, documents and implements changes based on requests for change. Applies change control procedures.