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Skills A to Z

SFIA skills listed in alphabetical order


Account management

Application support

Asset management

Availability management

Benefits management

Business analysis

Business modelling

Business process improvement

Business process testing

Business risk management

Capacity management

Change implementation planning and management

Change management

Client services management

Compliance review

Configuration management

Consultancy

Continuity management

Corporate governance of IT

Data analysis

Database administration

Database/repository design

Education and training delivery

Emerging technology monitoring

Enterprise architecture

Financial management for IT

Human factors integration

Information analysis

Information assurance

Information content authoring

Information content publishing

Information management

Information policy formation

Information security

Information systems co-ordination

Innovation

IT management

IT operations

Learning and development management

Learning resources creation and delivery

Marketing

Methods and tools

Network control and operation

Network design

Network planning

Network support

Organisation design and implementation

Portfolio management

Porting/software integration

Problem management

Procurement

Professional development

Programme and project support office

Programme management

Programming/software development

Project management

Quality assurance

Quality management

Quality standards

Radio frequency engineering

Release management

Requirements definition and management

Research

Resourcing

Safety assessment

Safety engineering

Sales support

Security administration

Selling

Service desk and incident management

Service level management

Software development process improvement

Solution architecture

Stakeholder relationship management

Supplier relationship management

System software

Systems design

Systems development management

Systems ergonomics

Systems installation/decommissioning

Systems integration

Technical specialism

Technology audit

Testing

Usability evaluation

Usability requirements analysis