How SFIA works

Structure of the Framework

The framework provides a clear model for describing what ICT practitioners and users do. It is constructed as a two-dimensional matrix. For a full scale version of the SFIA Framework Chart, please go to Access the Framework.

Skills: One axis divides the whole of ICT into "skills". Skills are grouped for convenience into subcategories or "business roles". Subcategories are grouped into six categories or work areas - strategy & planning, management & administration, development and implementation, service delivery, sales & marketing, and use. The SFIA structure allows a consistent approach to ICT skills across the organisation and is not limited to a specialist department.

Levels: The other axis defines the level of responsibility and accountability exercised by ICT practitioners and users. Each of seven levels - from new entrant to strategist level - is defined in terms of autonomy, influence, complexity and business skills.

Descriptors: The matrix shows the complete set of skills used by ICT practitioners and users. For each skill at each level, "descriptors" provide examples of typical tasks undertaken. A typical task for systems design at level 5 is "review others' system design to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology".

The matrix is not fully populated, as most roles do not require people at every level of responsibility.